Frequently Asked Questions

To protect client fund security and comply with international regulatory requirements, CBCX only accepts the following international payment methods:

• U Wallet: (USDT-TRC20, USDT-ERC20, USDT-BSC).
• Wire Transfer / SWIFT: Supported only in USD.

CBCX does not accept direct RMB (CNY) recharge channels.

For compliance reasons, CBCX does not accept the following:

• Credit/Debit Card recharge.
• Alipay transfers.
• UnionPay transfers.
• Other direct RMB payment channels.

Fund Storage: CBCX uses digital asset custody technology provided by Fireblocks to set up independent wallet addresses for clients.

Security Technology: Funds are managed and protected through Fireblocks' technical system.

Important Note: The corresponding wallet address is updated every time a client makes a deposit. Do not reuse the same wallet address for multiple transfers.

Automation: Currently, CBCX USDT deposits are credited automatically. Weekend deposits are allowed without manual confirmation, offering flexibility in time and location.

Withdrawal Processing Time:

• USDT: Requests are generally processed within one working day, and often completed within 30 minutes of submission.
• Wire Transfer: Generally processed within 3 working days. Considering international bank settlements, funds usually arrive within 1 week.

Weekends/Non-working Days: Applications can be submitted but will be delayed to the next working day for processing. It is recommended to submit important requests before Friday.

Why does withdrawal take longer than the advertised 10-30 minutes? Daily withdrawals are typically processed within 10–30 minutes after document verification. Delays may occur due to:

• Additional manual review or compliance audit.
• Secondary confirmation of collection information.
• Blockchain network congestion (for crypto).
• Large withdrawals during periods of high market volatility.

If delayed, please provide the Account ID for customer service inquiry.

Platform Fees: CBCX does not charge any account opening fees, deposit fees, or withdrawal fees.

Blockchain Network Fees: If using cryptocurrency channels, blockchain network fees (miner fees) may be generated during the transfer. These are charged directly by the blockchain network, not the platform. The actual amount is determined by the network conditions at the time.