Frequently Asked Questions

Step 1: Registration Clients can register through the opening link on the official website or directly via the portal page: CBCX Portal.

Step 2: Fill in Account Information Provide true and valid personal or corporate information. Fill in the required user details and upload relevant identity documents.

Step 3: Select Account Type After submitting the application and completing the KYC (Know Your Customer) review, you can start trading immediately.

Note: If the KYC review is not passed, the account will show a "Read-only" status after the client clicks to open it until the KYC review is completed.

Account Activation Instructions: After submitting the account opening application, clients can log in to their accounts and start trading immediately without waiting for review confirmation. Account information will be automatically sent to the client's registered email, and clients should keep their login credentials safe.

Personal Accounts: Standard processing time is within one working day.

Institutional Accounts: Due to the need for more document verification, the processing cycle is usually 3-7 working days.

Institutional/Professional Review: If additional API access configurations or special trading conditions (e.g., fixed spreads, custom leverage, NOP position limits) are required, the overall process may be extended to 1-2 weeks.

Expedited Service: If clients need to speed up account activation, it is recommended to prepare complete identity verification documents in advance and contact customer service staff to pass the review as soon as possible.

Common reasons for being unable to log in to MT4:

• Incorrect login information (e.g., case errors or extra spaces).
• The account is currently under security review or system restriction.
• The MT4 version is outdated; update to the latest version.
• Network issues, such as VPN interception or instability.
• Log in as "Read-only" (investor password), which only allows viewing and not trading.

The platform provides various account opening links (for clients or agents). Different links support different account types:

• Classic Link: Can open Classic/Standard/LP/Cent accounts.
• Standard Link: Can open Classic/Standard/LP accounts.
• LP Link: Can open Classic/Standard/LP accounts.
• Cent Link: Can open Classic/Standard/LP/Cent accounts.

CBCX provides targeted links for sales or agents (e.g., to open only the Classic account category, please contact customer service).