Frequently Asked Questions

Multi-Regulatory System: CBCX is a professional forex liquidity provider regulated by multiple international financial regulatory authorities, with a comprehensive compliance management system. The group's operations in different regions are supervised by corresponding financial regulatory departments:

• UK Regulation: Financial Conduct Authority (FCA).
• South Africa Regulation: South African Financial Sector Conduct Authority (FSCA/FSP).
• Mauritius Regulation: Financial Services Commission (FSC).

Compliance Advantages: The multi-regulatory framework ensures that CBCX meets the highest international standards in terms of capital adequacy, client fund segregation, risk management, and information disclosure, providing additional security for clients.

Fund Segregation Policy: CBCX strictly complies with international financial regulatory requirements by implementing a complete segregation system for client funds and company operating funds. All funds in client trading accounts are completely independent of CBCX's operating funds; the two exist independently at both legal and account levels.

Regulatory Compliance Guarantee - Implementation of Segregation Mechanism: Client funds are kept in independent Segregated Client Accounts:

• Held and supervised by qualified third-party financial institutions.
• Regularly audited and inspected by regulatory authorities.

1. Explanation of Account Negative Balance Protection and Zeroing: To effectively protect the fund security of retail clients, our company provides a negative balance protection mechanism to retail clients in accordance with international regulatory requirements. Under special circumstances such as extreme market volatility, if a client's account has a negative balance, the company will implement zeroing for accounts that meet the criteria after review, ensuring the client's maximum risk does not exceed their initial deposit amount.

The company will conduct bulk zeroing for accounts that meet the negative balance protection criteria during the last working week of each month. Related data will be based on system review results.

2. Request for Temporary Zeroing: If a client has an urgent need for zeroing outside the regular bulk cycle, an application can be submitted via the official customer service email at support@cbcxtrading.com.

A superior agent (IB) can transfer their commissions to sub-agents or clients through cross-name transfers. However, transfers between clients are not allowed.

Compliance Emphasis: This restriction is a core part of CBCX's fund security policy. Violation of this rule may lead to account freezing or closure. Therefore, due to the fund security policy, clients need to apply via an additional email to activate this function.